Get an introduction to ITIL Foundation
Get Demo access to the ITIL Foundation online course
* also includes a simulated Exam
Benefits of Demo Access to ITIL Foundation online course
•Understand all the elements of the ITIL syllabus
•Understand the specific examination language
•Learn strategies and techniques for mastering the examination
Students will learn how to:
•Explain the context of IT Service Management
•Execute improvement plans and strategy
•Demonstrate the use of various ITIL techniques and processes
•Define a new service and its use throughout the Service Lifecycle
•Design services’ management processes, matrices and organizational governance
•Understand the value of communication, documentation and automation
•Understand the examination guidelines
Benefits of full ITIL Course
The target groups of the ITIL® Foundation Certificate are:
•Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
•IT professionals that are working within an organisation that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
Ideally delegates should have some experience working in an ITSM environment or service desk and have a basic understanding of ITSM issues, although no prior IT experience is required to apply for the certification exam. Even an aspirant ITSM professional can take this course.
Delegates will be provided with pre-course reading material by email on receipt of payment prior to attending the course. Student success in this intensive 2-day course will be enhanced by paying close attention to the pre-reading materials.
Examination structure: questions from all chapters, testing both understanding as well as memory
Question structure: multiple choice
Extensive examination practice and feedback is included in the workshop.
Participants will be requested to take the ITIL examination on the final day of the course. The examination consists of:
• 40 compulsory questions; No negative marking
• One hour